Got Questions? We've Got Answers 💪

🚚 Shipping & Delivery

How long does shipping take?

Most orders are delivered within 7–15 business days depending on your location. Some products ship from the United States and arrive in 3–5 business days.

Do you ship worldwide?

Yes! We ship to most countries around the world. Shipping times and costs may vary depending on your location.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email within 1–3 business days.

How much does shipping cost?

Shipping costs vary by product and location. Some products include free shipping. The exact cost will be shown during checkout.

💳 Orders & Payments

What payment methods do you accept?

We accept PayPal, Visa, Mastercard, and all major credit and debit cards from anywhere in the world.

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of purchase. Contact us immediately if you need any changes.

Is it safe to shop at Pronex?

Absolutely. Our store uses SSL encryption and secure payment processing. Your information is always protected.

↩️ Returns & Refunds

What is your return policy?

We offer a 30-day return policy for unused products in their original condition.

What if I receive a damaged or incorrect product?

Contact us within 7 days with photos and we will send a replacement or issue a full refund immediately.

How long do refunds take?

Refunds are processed within 5–10 business days after the item has been received and inspected.

💪 Products

Are your products high quality?

Yes! All Pronex products are carefully selected and tested to ensure the highest quality standards.

Do your products come with a warranty?

Most products include a 30-day satisfaction guarantee. Electronic products include a 90-day warranty against manufacturing defects.

How do I choose the right size?

Each product page includes a detailed size guide. If you're unsure, feel free to contact us.

📬 Contact

How can I contact Pronex?

You can reach us through our Contact page, by email, or follow us on TikTok, Facebook, and Instagram @pronex. We respond within 24 hours. 🏆

THE PRONEX LEGACY

WE ARCHITECT
PHYSICAL POTENTIAL

We weren't born to fill shelves with generic accessories. Pronex was forged on the textured gym floor, under the weight of iron, with a singular objective: to fuse precision engineering, purposeful technology, and high-performance design for athletes who refuse to accept "good enough."

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REAL INNOVATION

From industrial-grade magnetic bases to intelligent connectivity in jump ropes. We don't add tech just for aesthetics; we implement it to eliminate friction from your training and optimize every single rep.

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UNCOMPROMISING DURABILITY

Our premium materials are selected to withstand the most hostile training environments. If your mind doesn't quit on the final set, your gear shouldn't either. Engineered to match your discipline.

OUR CORE VALUES

01

Elite Community

We don't build standard customers; we unite champions chasing relentless, daily progress.

02

Functional Design

Clean, minimalist, and deeply tactile aesthetics. Every single stitch and angle serves a performance purpose.

03

Pure Results

Tested, battered, and approved by high-level competitive athletes before it ever reaches your hands.